Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returning Products within 30 Days of Purchase:
All terms used but not defined herein shall have the meanings ascribed to them in the Purchase Terms (available at https://store.marbelboards.com/terms-and-conditions/) which is incorporated herein by reference.
If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a full refund less of a $50 restocking fee, as further described in this paragraph. Company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email to you confirming your refund. The Product(s) must not be abused or damaged as determined in our sole discretion. Follow these steps to return the Product(s) purchased through our Website within thirty (30) days of the date that we deliver the applicable Product (s):
- Contact our Support team to initiate the return process and obtain a Return Merchandise Authorization (RMA) number ( to submit the Products for return.
- Create a shipping label addressed to “Attn: Marbel Boards Returns”
- Pack the Products in the original packaging or mail in a sturdy box to ensure the Products will be returned without damage.
- Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
- The Product(s) must be received by Us within 30 days of the date that we delivered the Product(s). We are not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if We do not receive the returned Product(s) within 30 days of the date that we delivered the Product(s), you will not be entitled to a refund.
Returning Products for Warranty Claims:
Your Products (whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of twelve (12) months from the date of original retail purchase (if purchased at a retailer), or twelve (12) months from the date of shipment (if purchased on the Website), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.
Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.
Follow these steps to return Products with respect to a warranty claim during the Warranty Period:
- Contact our Support team to initiate the warranty service process and obtain a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
- Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Be sure to write the RMA number on the packaging.
- Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Custom items (if applicable)
Only regular stocked items may be refunded, unfortunately customized product or custom items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 4650 Eagle Falls Place, Tampa, FL, 33619, United States.
To return your product, you should mail your product to: 4650 Eagle Falls Place, Tampa, FL, 33619, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Last Modified: January 10, 2017